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Senior Advisor, Business Process Improvement
- Advising: Siemens to create and implement an Integrated Manufacturing Platform for optimized Facilities
Management; Global Corporate Services with a range of business process projects. Completed projects:
American Express with enterprise risk management methods applied to client retention and satisfaction;
Comerica Bank with banking center expansion and optimization; Asset Services with enterprise risk
management methods applied to client retention through managing Client satisfaction.
VP of Quality and Innovation Assurance (QIA)
- Drove business process improvement efforts with external and internal Clients of CBRE's Global Corporate
Services and Asset Services global business groups.
- Introduced team designs and deployed rigorous Lean Six-Sigma training curriculum, project leadership
framework, and a commercialization method for managing the product and service innovation process.
- Interfaced with and built relationships with more than 35 Client accounts.
- Represented more than $360M in Client Revenue.
- Yielded more than $3.5M of cost savings; caused Return on Investment (ROI) of greater than 3.8X.
- The team trained and certified more that 431 people in 2008 in the CBRE Lean-Sigma curriculum.
- Commercialized a wireless commercial property signage technology for prompt information access and
hourly tracking; two-dimensional barcode and text messaging affixed to for-lease and for-sale properties.
- Partial Client list includes: at&t, Bank of America, BP, Chevron, Comerica, Exxon-Mobil, FDIC, Ford, IMF,
Microsoft, Regions Bank, RBC, Sprint-Nextel, U.S. General Services Administration, Baylor Health, CBRE's
Asset Services, Lease Administration, Project Management, and Human Resources groups.
Team Leader, Create and Implement an e-Certification Platform for Project Managers Globally
- Strategized and led collaboration activities to implement comprehensive, online certification program for the
global Project Management team; designed and piloted a learning management system hosted online and
available 24 / 7. Trademarked product as Project Management Foundations, and CBRE Foundations.
- Achieved goal to enable certification of more than 2000+project managers worldwide.
- Successfully coordinated to receive U.S. trademark on name and function.
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AAssociate Director, Enterprise Transformation
- Served as an Executive-in-Residence at the School of Management, helped to launch and provision this
unique business transformation methodology for large and medium-size companies.
- Leveraged the "Manufacturing 2000" business method developed at The IMD in Switzerland in supporting
Nokia, Siemens, Nestle, and about 30+ companies, to partner with Verizon, Texas Instruments, Nortel,
Avnet, and Inner Wireless.
- Served as Instructor within School of Management; class in "Strategic Management" for Juniors & Seniors.
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Co-Founder, and Executive Managing Director
The firm is a specialist in providing business process solutions to Fortune 500 and mid-market companies. Each
solution leverages Six-Sigma and Lean Six-Sigma improvement methods to evolve management processes and
product innovation. The team applied these methods to more than 50 clients in the US, Canada, Far East,
Europe, Middle East, and South Africa; helped to raise more than $20M in private equity, and more than $100M
via two companies that had public offerings on NASDAQ and AMEX. Sample company assignments include:
- Nichols Applied Technology, LLC, CEO and President (2004 - 2006)
Completed initial development of the Informer Series® advanced wear indicator for electric utility
companies. Semiconductor nano-crystals, and other trace materials, used to reduce cost-of-ownership of
their high voltage electric equipment. Four patents issued. Commenced beta production & testing in Dec
2004; shipped to 15 North American electric utilities. Production roll-out commenced in 2Q2006. Caused
first revenues in Dec 2004; revenue grew more than 100% in 2005. Created licensing agreements
supporting respective regional roll-outs, and collaborated with the Electric Power Research Institute (EPRI)
via a cross-licensing agreement.
- Speed Fulfillment & Call Center, Inc., Executive Vice President (2003 - 2004)
Served as third party provider of direct-to-business and direct-to-consumer order fulfillment, call center and
e-Commerce development services serving public and private companies' clients and their customers
worldwide. Primary responsibility for strategy and business development to accelerate revenue growth via
"Fortune 500" firms, strategic alliances, and M&A transactions. Helped to grow client product revenue from
annualized range of $80M to $100M+, and from 30 to 50 clients.
- Sensatex, Inc., SVP, Business Development (2000 - 2003)
Commercialized "electronic textile" developed for US Department of Defense that measures and transmits
body vital sign data to a variety of wireless receivers. Efforts resulted in closing more than ten technology
development and/or licensing and/or marketing relationships with Fortune 500 clients around the world, and
key Agencies within the US government requiring "first responder" products. First product released to
Medical, then to Defense via two grants totaling more than $10M. Responsible for first revenues in 2002;
sale of a pre-natal infant care solution to the Hill-Rom Group for a hospital pilot program.
- Micro-ASI, Inc., SVP, Strategic Business Development, VP, Telecom & Internet Business (1999 - 2001)
Co- authored business plan, and business case for each vertical market served by "flip-chip" interconnection
for high-density silicon integration. Helped to attract and place $17M in equity funding via positioning the
Company within the Fortune 50 semiconductor telecom companies, and the capital market community.
Added new product and service solutions, and co-lead support of initial public offering.
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Director, Digital Image Sensor Products
Profit & Loss responsibility for worldwide, $55M image sensor business within the corporation's $3B+
Application Specific Products Group. The group exceeded revenue and profit growth targets of 20% each:
- Restructured to have portfolio of clients in Industrial and Consumer segments; the former yielded cash flow
to subsidize Consumer growth.
- Responsible for operational and strategic elements of DISP in North America, Japan, Asia, and Europe.
- Oversaw headcount of 50+ people, and indirect headcount of 500+ via company's extensive matrix in sales,
manufacturing, and administrative services.
- Quarterly budget responsibility for personnel, product marketing, public relations, and related activities.
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